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Retail environments are dynamic and demanding. You're likely facing the constant pressure of shifting customer demands, managing understaffed teams, and dealing with the stress of meeting ever-increasing targets.
Perhaps you've noticed a dip in team morale, an increase in employee turnover, or a struggle to maintain consistent customer service standards.
You know your team has the potential, but you're looking for a way to equip them with the tools and mindset needed to not just survive, but truly excel in today's demanding retail landscape.
You need a solution that goes beyond temporary fixes and builds lasting resilience from the inside out.
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About The Retail Team Resilience Blueprint
This program is designed to equip your team with the skills and strategies to navigate challenges, adapt to change, and thrive in a fast-paced setting. We focus on building collective resilience, strengthening collaboration, and enhancing individual effectiveness, ultimately fostering a more positive and productive work environment, even in tough times.
Develop
a stronger, more unified team capable of tackling challenges together.
Equip
your team to respond effectively to change and uncertainty.
Align
your team's efforts with your core objectives, maximising impact and profitability.
Foster
clearer and more open communication channels within the team.
Master
collaborative problem-solving and boost strategic thinking in your team.
Cultivate
a team culture that fosters engagement, motivation, and sustained performance.
Program Overview
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Individual and Team Resilience Assessment: To understand your team's resilience, we begin with a comprehensive mental toughness assessment, the MTQ Plus, evaluating both team and individual levels to reveal key areas for development.
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Leadership Insights: Leaders receive detailed feedback and insights to support team growth and alignment via a debrief meeting and full report.
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Collaborative Team Session: We facilitate a team session to explore the assessment results, discuss resilience strategies, and establish shared goals.
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Individual Coaching: Following receipt of each team member’s assessment result they receive personalised coaching to support their individual development and contribution to team resilience.
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Alignment Sessions: We conduct sessions involving team members, managers, and the coach to ensure alignment and support for individual and team goals.
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Actionable Development Plan: Together, we develop a practical 6-month action plan with clear steps to enhance team resilience and track progress.
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Progress Evaluation: A follow-up assessment and report provide insights into the team's progress and achievements.
Program Timeline and Delivery:
The program will typically span 12 weeks, with initial assessments completed in Week 1, followed by debriefs, coaching sessions, and evaluations scheduled throughout the timeline. The timeline can be amended to accommodate specific team needs.
The program can be delivered in person, virtually, or as a hybrid, depending on your team’s needs and location.
FAQs
Isn’t mental toughness just for athletes?
While mental toughness is often discussed in relation to sports, the principles behind it apply to many areas of life, including the retail setting. It's about developing turbo-charged resilience, which helps individuals and teams navigate stressful situations and maintain performance. It's not about being aggressive, but about building the ability to handle pressure and adapt effectively. If you're interested in learning more about how this can benefit your team, this blog post is a good place to start. Click Here
Can I see an example report to better understand the mental toughness assessment process?
Yes, please contact me, and I’ll be happy to explain the process and share an example assessment to clarify what to expect.
How are the assessments conducted, are they online or in person?
The assessments are completed online on a specific software portal and take about 10 minutes.
Is it realistic to see results in 12 weeks?
Yes, although it depends on the coachee and/or team in terms of actual outcomes. There could be immediate clarity and awareness from the assessments, leading to changes in behaviour, actions, and results. Some softer skills may take longer to develop, but it ultimately depends on your outlook and situation. There will always be a unique combination of short- and long-term results based on the assessment.
What if the answers on the assessment don’t reflect the team or where I think I am?
In my experience, with honest reflection, all of the assessments I have conducted have aligned with the coachee's expectations. It would be very unlikely for the results to differ significantly. However, as psychometric tests are deeply personal, the results can be interpreted differently depending on your perspective. There are no right or wrong answers. The MTQ assessment offers a framework for your own journey and personal growth.
What if I just have one team member who would benefit from this program and not a whole team?
It is possible to run this program for an individual, please contact me and I’d be happy to discuss it.
Does this program have to be done virtually or can it be done in person?
This program can be delivered virtually or in a hybrid form, some being in person and some online. I’d be happy to discuss specific arrangements. Please contact me.
What is the difference between the Mental toughness questionnaire (MTQ48) and the Myers-Briggs Type Indicator (MBTI)?
While both the MTQ48 and MBTI are valuable assessment tools, they measure different aspects of personal development. The MTQ48 focuses on mental toughness - how we handle pressure, stress, and challenges. This 8-10 minute psychometric test measures four core components: Control, Challenge, Commitment, and Confidence.
In contrast, the MBTI centres on personality differences and strengths. This 20-30 minute self-assessment categorizes individuals into 16 personality types based on preferences in four dimensions: Extraversion/Introversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving.
